Cookie Policy
Applicable to: LIVOLTEK Community website and related online services.
Last updated: June 22, 2026.
1. Introduction
This Cookie Policy explains how Hangzhou Livoltek Power Co., Ltd. and its affiliated service operators use cookies and similar technologies on the LIVOLTEK Community website, member center, course training, enterprise certification, installer map , resource center, online support, service requests, warranty inquiry, activity pages, and subscription services.
Cookies are small text files that websites store on a user's device. They can be used to identify the browser, maintain login status, save language and regional preferences, record cookie consent choices, improve the user experience, and help us understand how the website and services are functioning.
2. Why do we use cookies?
Our primary purposes for using cookies and similar technologies include:
Ensure the basic functions of the website are running smoothly, such as login, form submission, CAPTCHA, security protection, language switching, and cookie consent recording.
Provide a better access experience, such as remembering language, region, course selection, video playback, and page display preferences.
Statistics on website and feature usage, such as access performance for popular courses, downloadable materials, service request portals, event pages, and subscription portals.
Evaluate the effectiveness of promotional and marketing content, such as email subscriptions, event registrations, advertising, or conversion performance of off-site promotional links.
Detect system anomalies, improve page performance, and prevent fraud or abuse.
3. Types of cookies we might use
Essential cookies: These are used for basic functions such as login status, account security, CAPTCHA, form submission, language preferences, and cookie consent recording. These cookies are necessary for the website to function and cannot be disabled through the website's cookie preferences settings.
Functional Cookies: Used to remember language, region, course selection, page layout, video playback, and user preferences; users can choose to disable them.
Analysis Cookies: Used to track page visits, clicks, dwell time, popular courses, downloads, and feature usage. Users can choose to disable them.
Marketing cookies: Used to evaluate the effectiveness of campaign pages, subscription portals, advertisements, or promotional content, and to provide more relevant content where applicable. Users can opt out of using them.
4. Use cases for cookies in existing features
In conjunction with the existing functions of LIVOLTEK Community, we may use cookies or similar technologies in scenarios such as user registration, login, login, account security verification, enterprise authentication, enterprise member verification, course learning, course collection, learning progress, engineer certification, certificate query, product information browsing, document download, online video, online support, service request, service hotline, warranty query, email subscription, event registration, language switching, region selection, cookie pop-ups, and saving user consent status.
5. Third-party cookies
To provide functions such as website operation, data analysis, maps, video playback, CAPTCHA, security protection, email sending, customer service tools , or marketing statistics, we may allow third-party service providers to set cookies or similar technologies on the website.
The specific handling of third-party cookies is governed by the respective third-party service provider's privacy policy or cookie policy. We will make reasonable efforts to require third parties to process data only to the extent necessary to achieve the intended purpose of the service.
6. How users manage cookies
Users can accept, refuse, or adjust unnecessary cookies in the website's cookie pop-up or cookie settings, and can also delete, block, or restrict cookies, including necessary cookies, through browser settings.
Essential cookies are necessary for basic functions such as website operation, account login, security verification, privacy preference storage, and form submission. They cannot be disabled through website cookie preferences settings. Users can block or delete these cookies in their browsers, but this may cause functions such as login, enterprise certification application, course learning, bookmarking, certificate retrieval, service requests, and subscription submission to malfunction.
7. Cookie retention period
The retention period of cookies depends on their purpose. Session cookies typically expire when the browser is closed; persistent cookies remain on the user's device for a certain period and are used to remember language, login status, cookie consent options, etc.; the retention period of analytics or marketing cookies depends on the specific tool configuration and applicable legal requirements.
8. Relationship with Privacy Policy
When information collected by cookies or similar technologies can identify a specific individual, or when combined with other information can identify a specific individual , we will process the relevant information in accordance with the Privacy Policy.
9. Policy Updates
We may update this Cookie Policy based on changes in website functionality, third-party services, laws and regulations, or business operations. The updated policy will be posted on the website and will apply from the effective date stated in the posting or description.
10. Contact Us
Hangzhou Livoltek Power Co., Ltd. through the contact information published on the website .