Privacy Policy
1. Introduction
Hangzhou Livork Power Co., Ltd. (hereinafter referred to as " LIVOLTEK " or "we") respects and protects user privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information in our LIVOLTEK Community website, member center, course training, enterprise certification, installer map , resource center, online support, service requests, warranty inquiries, event registration, and subscription services.
By accessing or using this website and related services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to this Privacy Policy, please cease using the related services.
2. Information we may collect
Based on existing website functionality, we may collect relevant information in the following scenarios:
Registration, login, and account management: Name, email, mobile phone number, account password, verification code, login history, avatar, and role information.
Enterprise certification and member management: Company name, unified social credit code or similar registration information, contact person, position, country or region, address, business qualifications, certification materials, member review records.
Add to the installer map : Company or installer name, contact person, service area, address, contact information, business capabilities, and display materials.
Course training and engineer certification: learning records, course progress, exam results, certificate information, favorites, and viewing history.
Data Center and Product Support: Product interests, download history, search history, data browsing history, and product model-related information.
Online support, service requests, and warranty inquiries: contact information, device model, serial number, problem description, pictures, attachments, and service communication records.
Email subscriptions and event registration: Email address, name, company, position, registration information, subscription source page, language, IP address.
Website access and security logs: IP address, device information, browser type, operating system, accessed pages, click behavior, cookie identifiers, and error logs.
3. How do we use information?
We may use the information we collect for the following purposes:
Create, verify, and manage user accounts.
Processing enterprise certification, enterprise member verification, installer map application and display.
It provides services such as course learning, exams, certificates, bookmarking, and learning progress tracking.
We provide product information, document downloads, intelligent design tools, event registration, and marketing support.
Respond to online support, service requests, warranty inquiries, after-sales consultations, and technical issues.
Send subscription content, product updates, event notifications, and service reminders.
Analyze website traffic data to optimize pages, features, and content.
Ensure system security and identify abnormal access, fraud, abuse, or illegal activities.
To fulfill obligations required by contracts, laws and regulations, regulatory requirements, or dispute resolution.
4. How we share, transfer, or publicly disclose information
We will not sell users' personal information without their authorization.
We may share information with the following entities to the extent necessary:
Affiliated companies are used for unified account services, customer support, training and certification, product services, and business collaboration.
Service providers for website hosting, system maintenance, email sending, data analysis, customer service tools, CAPTCHA, security protection, maps, video playback, etc.
Partners authorized by the user or actively selected by the user, such as those involved in installer map display, event registration, or service request processing.
The entities that are required to be disclosed by laws, regulations, judicial authorities, administrative authorities, or regulatory agencies.
In the event of a merger, division, acquisition, asset transfer, or similar transaction, personal information may be transferred as part of the relevant transaction. We will require the new holder to continue to comply with this Privacy Policy or obtain the user's consent again.
5. Information retention period
We retain personal information only for the period necessary to achieve the purposes described in this Privacy Policy, unless required or permitted by laws and regulations for a longer retention period.
For example, account information is typically stored for the duration of the account; records related to enterprise certifications, course certifications, certificates, service requests, and warranty may be stored for a longer period depending on business, contractual, or compliance requirements; email subscription information is stored until the user unsubscribes or is legally required to be deleted; and security logs are typically stored for a reasonable period for system security and auditing purposes.
After the retention period expires, we will delete or anonymize the relevant information in accordance with the law.
6. Information Security
We will take reasonable technical and management measures to protect personal information, including access control, encrypted transmission, log auditing, data backup, security monitoring, and employee confidentiality management.
However, internet transmission and electronic storage cannot guarantee absolute security. Users should also properly safeguard their account information, passwords, verification codes, and other identity credentials, and avoid sharing their accounts with others.
7. User Rights
To the extent permitted by applicable law, users may request access to or copy of their personal information, correct or supplement inaccurate or incomplete information, delete personal information, withdraw consent or unsubscribe, cancel their account, restrict or refuse certain personal information processing activities, or obtain a description of personal information processing rules.
Users can submit requests through the contact information published on the website. To ensure account security, we may need to verify the user's identity before processing the request.
8. Cookies and similar technologies
We use cookies and similar technologies to provide services such as login, language preference, cookie consent recording, access analysis, feature optimization, and marketing statistics. Please see our Cookie Policy for details.
9. Protection of Minors
Our services are primarily aimed at enterprise users, installers, engineers, partners, and adults. We do not knowingly collect personal information from minors. If a guardian discovers that a minor's information has been improperly collected, they can contact us for deletion or correction.
10. Cross-border transmission
If a user is located outside of China, or if the services involve cross-border business collaboration, global customer support, cloud services, email delivery, data analysis, or collaboration with affiliated companies, personal information may be transferred, stored, or processed to other countries or regions to the extent permitted by applicable law.
We will take necessary measures to protect users' personal information in accordance with applicable laws.
11. Policy Updates
Update this Privacy Policy in accordance with changes in laws and regulations, business functions, technical services, or third-party services. Significant changes will be communicated to users through website announcements, pop-ups, emails, or other appropriate means.
12. Contact Us
Hangzhou Livoltek Power Co., Ltd. through the contact information published on the website .