User Agreement

1. Scope of Agreement

This User Agreement applies to users' access to and use of the LIVOLTEK Community website and related online services operated or provided by Hangzhou Livoltek Power Co., Ltd. , including functions such as registration and login, enterprise authentication, joining the installer map , product information, intelligent design tools, activities, forums, online support, service requests, course training, engineer certification, certificate inquiry, document downloads, and email subscriptions.

By accessing or using this website and related services, you acknowledge that you have read, understood, and agreed to this agreement. If you do not agree to this agreement, please cease using the related services.

2. Account Registration and Usage

Users should provide true, accurate, complete, and legal information when registering, logging in, verifying their business, taking courses, requesting services, or registering for events.

Users should safeguard their account information, passwords, verification codes, and other identity credentials. Actions performed through a user account are considered actions taken by the user or authorized by the user, unless the user can prove that the action was not caused by their own actions.

If users discover that their accounts have been stolen, misused, or that there are unusual logins, they should promptly notify us through the contact information published on the website.

3. Enterprise certification and installer services

Applying for enterprise certification, enterprise member management, joining the installer map , or displaying installer information, users should ensure that the submitted enterprise name, contact person, qualification certificate, service area, contact information, and business capability information are true, legal, and valid.

To review, adjust, suspend, or remove enterprise certifications, installer map displays, member permissions, and related materials based on platform rules, review requirements, compliance requirements , or business needs .

Users must not submit false qualifications, impersonate company identities, mislead customers, or obtain platform rights through improper means.

4. Courses, Certifications, and Use of Materials

The courses, videos, documents, product information, certificates, exam content, training materials, and technical content on this website are for users to learn, reference, and use only within the authorized scope.

Without the written permission of Hangzhou Livoltek Power Co., Ltd. or the relevant rights holder, users may not copy, modify, translate, disseminate, sell, rent, publicly display, publicly broadcast, upload to third-party platforms, or use for unauthorized commercial purposes.

Course completion, exam results, certificate issuance, and certification rights are subject to the website's actual rules, official notices, or other agreements between the parties.

5. User Behavior Guidelines

Users are prohibited from engaging in the following activities when using the website and related services:

Violating laws and regulations, public order and good morals, or regulatory requirements.

Submit false, misleading, infringing, illegal, harassing, discriminatory, defamatory, or inappropriate content.

Infringing upon others' intellectual property rights, privacy rights, reputation rights, trade secrets, or other legitimate rights and interests.

Unauthorized scraping, copying, mirroring, crawling, bulk downloading, or distribution of website content.

Upload viruses, Trojans, malicious code, or other content that may disrupt the website's operation.

Interfering with website security, bypassing access controls, testing vulnerabilities, or granting unauthorized access.

Impersonating another person's identity, account, company information, or authentication information.

Using website services to engage in fraudulent, spam marketing, illegal promotion, or other improper business practices.

6. User-submitted content

Submit text, images, attachments, project information, problem descriptions, or other content through forums, event registrations, service requests, enterprise certifications, installer maps , feedback forms, or other functions.

Users should ensure that they have legal rights to the submitted content and guarantee that the submitted content does not infringe on the rights of any third party.

Use the content to the extent necessary for providing services, processing requests, enterprise authentication, after-sales support, product improvement, training and certification, compliance audits , and dispute resolution.

7. Intellectual Property

The intellectual property rights of the text, images, videos, courses, materials, page design, software, code, databases, trademarks, logos, product names, certificate templates and other content on this website belong to Hangzhou Livoltek Power Co., Ltd. or relevant rights holders.

Except as permitted by laws and regulations or as expressly authorized by us, users may not use, copy, modify, distribute, transfer, license, reverse engineer, or create derivative works in any way.

8. Third-party links and services

The website may contain links to third-party websites, maps, videos, social media, customer service tools, data analytics, CAPTCHAs, or other third-party services .

Third-party services are independently operated by the respective third parties, who are responsible for their content, privacy policies, cookie policies, and service rules. Users should read and comply with the relevant terms and conditions before accessing or using third-party services.

9. Service Changes, Interruptions, and Termination

We may update, suspend, take offline, or terminate website functions, page content, courses, authentication rules, downloadable materials, activities, installer map , or related services due to business adjustments, system maintenance, security reasons, changes in laws and regulations, or third-party services.

If a user violates this agreement, laws and regulations, or platform rules, we have the right to restrict, suspend, or terminate their account, enterprise certification, course access, certificate access, installer display, or other services, and reserve the right to pursue legal action.

10. Disclaimer

We will make reasonable efforts to ensure that the website content is accurate, timely and complete, but we do not guarantee that all product parameters, course content, downloadable materials, technical specifications, event information, certification rules or service access will always be correct or continuously available.

For matters concerning products, after-sales service, warranty, certification rights, or business cooperation, the terms shall be subject to the contracts, orders, official notices, service policies, or actual business rules signed by both parties.

In the event of service interruption, data anomaly, or loss due to force majeure, network failure , abnormal third-party service, system maintenance, hacker attack, user's own reasons, or changes in laws and policies , we will take remedial measures within a reasonable scope, but will not assume liability beyond the scope of the law.

11. Privacy and Cookies

We process users' personal information, cookies, and similar technologies in accordance with our Privacy Policy and Cookie Policy. Users should read and understand these policies when using our website services.

12. Applicable Law and Dispute Resolution

The conclusion, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China.

Any dispute arising out of or relating to this Agreement shall be settled amicably through negotiation between the parties. If such negotiation fails, the dispute may be submitted to the Hangzhou Arbitration Commission (Hangzhou International Arbitration Court) for arbitration in accordance with its currently effective rules for foreign-related arbitration at the time of application for arbitration . The place of arbitration shall be Hangzhou , and the arbitral award shall be final and binding .

13. Protocol Update

We may update this agreement in accordance with laws and regulations, business functions, service rules, or operational needs. The updated agreement will be published on the website and will apply from the effective date of the publication or description.

14. Contact Us

Hangzhou Livoltek Power Co., Ltd. through the contact information published on the website .